WORST COMPANY TO DEAL WITH

I opened a preservation fund late 2018 to transfer my provident fund to Sanlam. It's June 2019 I still haven't been able to transfer the funds because no one, I mean no one ever responds to my emails or even the transferring parties requests. I have sent numerous emails to customer service, financial advisor and no joy. Someone called me a few months back and said it's not in her portfolio she would refer the enquiry to the relevant team, I AM STILL WAITING! If my financial advisor has left the organization surely someone should be assigned to take over. This is pathetic, poor service and unacceptable. I don't even think I still want to move my funds to such a company.