ES
Evette S
1 reviews | Active since Oct 2021
22 Oct 2021, 10:13
Worst company ever!!!!!!!!
Now I'm stranded... I'm supposed to bury my husband tomorrow and sanlam promised to pay my claim within 4hours, 24/48 hours but now they have all sorts of problems not to pay out my claim. I wish I never met these people because they have lame excuses not to pay you out. I have other policies at sanlam but I think I will cancel them all. I'm so disappointed...
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
22 Oct 2021, 10:31Dear Evette
We are sorry to hear of your experience with us and for your loss. We have escalated your matter to the relevant team for further investigation.
Regards
Sanlam Client Relations
We are sorry to hear of your experience with us and for your loss. We have escalated your matter to the relevant team for further investigation.
Regards
Sanlam Client Relations
Sanlam's reply22 Oct 2021, 10:31
Official
Dear Evette
We are sorry to hear of your experience with us and for your loss. We have escalated your matter to the relevant team for further investigation.
Regards
Sanlam Client Relations
We are sorry to hear of your experience with us and for your loss. We have escalated your matter to the relevant team for further investigation.
Regards
Sanlam Client Relations
Sanlam's replyOfficial
22 Oct 2021, 10:41Dear Evette
Please confirm if you are the main policyholder and if not, please provide the policy or ID number of the policy holder in the private field.
Kind regards,
Sanlam Client Relation
Please confirm if you are the main policyholder and if not, please provide the policy or ID number of the policy holder in the private field.
Kind regards,
Sanlam Client Relation
Sanlam's reply22 Oct 2021, 10:41
Official
Dear Evette
Please confirm if you are the main policyholder and if not, please provide the policy or ID number of the policy holder in the private field.
Kind regards,
Sanlam Client Relation
Please confirm if you are the main policyholder and if not, please provide the policy or ID number of the policy holder in the private field.
Kind regards,
Sanlam Client Relation
ES
Evette S's updateReviewer Update
22 Oct 2021, 10:46Yes I'm the main policyholder
ES
Evette S's update22 Oct 2021, 10:46
Reviewer Update
Yes I'm the main policyholder
Sanlam's replyOfficial
22 Oct 2021, 11:11Thank you. We are looking into it. We will be in touch with you.
Regards,
Sanlam Client Relations
Regards,
Sanlam Client Relations
Sanlam's reply22 Oct 2021, 11:11
Official
Thank you. We are looking into it. We will be in touch with you.
Regards,
Sanlam Client Relations
Regards,
Sanlam Client Relations
ES
Evette S's updateReviewer Update
25 Oct 2021, 13:06I'm still waiting......
ES
Evette S's update25 Oct 2021, 13:06
Reviewer Update
I'm still waiting......
Sanlam's replyOfficial
25 Oct 2021, 13:39Dear Evette
Please accept our apology for not been contacted yet. We are following up with the relevant department.
Regards
Sanlam Client Relations
Please accept our apology for not been contacted yet. We are following up with the relevant department.
Regards
Sanlam Client Relations
Sanlam's reply25 Oct 2021, 13:39
Official
Dear Evette
Please accept our apology for not been contacted yet. We are following up with the relevant department.
Regards
Sanlam Client Relations
Please accept our apology for not been contacted yet. We are following up with the relevant department.
Regards
Sanlam Client Relations
ES
Evette S's updateReviewer Update
26 Oct 2021, 11:55Please people do not open funeral policies at Sanlam. They will not help you at all and their staff is very rude and unprofessional. I recommend old mutual rather than this ******* and ********!!!!!
ES
Evette S's update26 Oct 2021, 11:55
Reviewer Update
Please people do not open funeral policies at Sanlam. They will not help you at all and their staff is very rude and unprofessional. I recommend old mutual rather than this ******* and ********!!!!!
Sanlam's replyOfficial
26 Oct 2021, 12:23Dear Rolene
We are sorry to hear that you feel this way and our sincerest apologies for the service you have received. We have forwarded your comments to the relevant department.
Regards
Sanlam Client Relations
We are sorry to hear that you feel this way and our sincerest apologies for the service you have received. We have forwarded your comments to the relevant department.
Regards
Sanlam Client Relations
Sanlam's reply26 Oct 2021, 12:23
Official
Dear Rolene
We are sorry to hear that you feel this way and our sincerest apologies for the service you have received. We have forwarded your comments to the relevant department.
Regards
Sanlam Client Relations
We are sorry to hear that you feel this way and our sincerest apologies for the service you have received. We have forwarded your comments to the relevant department.
Regards
Sanlam Client Relations
ES
Evette S's updateReviewer Update
26 Oct 2021, 12:28Just do your work for crying out loud...
ES
Evette S's update26 Oct 2021, 12:28
Reviewer Update
Just do your work for crying out loud...
Sanlam's replyOfficial
27 Oct 2021, 12:49Good day Evette
We received feedback that one of our consultants called you to discuss the matter further. If you have any further enquiries, please feel free to contact the consultant directly.
Regards,
Sanlam Client Relations
We received feedback that one of our consultants called you to discuss the matter further. If you have any further enquiries, please feel free to contact the consultant directly.
Regards,
Sanlam Client Relations
Sanlam's reply27 Oct 2021, 12:49
Official
Good day Evette
We received feedback that one of our consultants called you to discuss the matter further. If you have any further enquiries, please feel free to contact the consultant directly.
Regards,
Sanlam Client Relations
We received feedback that one of our consultants called you to discuss the matter further. If you have any further enquiries, please feel free to contact the consultant directly.
Regards,
Sanlam Client Relations