Worst claims procedure ever

The worst claims procedure ever, I submitted a claim fir my late father who passed away in 2022. All the claims documentation was submitted for a life cover and due to certain reasons I was told I'll receive back all premiums paid on the policy but till today nothing was received called several times and still no answer can be given to me. Its always they'll ask the guy to contact me back but never happens. i spend countless hours sitting on a phone trying to get feedback but that doesn't happen. Just a useless insurance company to be honest.