SM
Siphesihle M

1 reviews | Active since Aug 2019

01 Mar 2023, 16:39

WORST ACCOUNTS MANGER EVER! (Jo-Ann Horsban)

I DONT KNOW I NEED TO CALL SALAM A MILLION TIMES BEGGING THEM TO ASSIST ME WITH MY MONEY IT MAKES ABSOLUTLTY NO SENSE! THEIR SERVICE IS HORIFFIC IM HERE AGAIN WAITING FOR MAINTAINCE FUNDS AFTER IV HAD A LONG FIGHT WITH THEM FROM LATS YEAR NOVEMEBER! AS FOR Jo-Ann Horsban WORST ACCOUNTS MANGER EVER! NEVER REPLIES TO EMAILS AND NEVER KEEPS HER WORD! AND THE CUSTOMER SERVICE AGENT THEY ALL TRIED TO SAY "WILL ESCALATE AND ASK THEM TO GIVE YOU A CALL" OR NO SENIOR IS AVAILABLE AT 16:25 (Amahle) AND SHE CANT ASSIST IN PROVIDING A SENIOR SOMEBODY TO ASSIST!

0
Replies (2)
Sanlam
Sanlam's reply02 Mar 2023, 07:39
Official
 Good day Siphesihle  
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Trust 
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply03 Mar 2023, 11:04
Official
 Good day Siphesihle  
 We have received confirmation that you have been contacted and feedback was provided to you.
 
 Regards
 Sanlam Client Care