NM
NHLANHLA M

1 reviews | Active since Oct 2021

28 Jun 2024, 12:38

WORSET SERVICE EVER

WORST CUSTOMER SERVICE EVER

I HAVE TWO POLICES WITH COMPONY BUT I NEVER RECIEVE POLICY SCHEDULE STIPULATING WHAT I AM COVERED FOR BUT THEY DEBIT MY ACCOUNT EVERY MONTH. I CALLED IN THE MORNING SPOKE TO ONE THEIR AGENT AMUKELANI , WE COULD HEAR EACH OTHER WELL SHE PROMISED TO CALL ME 2HRS LATER I HAVE NOT RECIEVED A CALL , I THEN CALL TO FOLLOW UP , I SPOKE TO SOME CLUELESS BONGINKOSI WHO COULD NOT ASSIST NOT COMPREHAND WHAT I AS QUERYING ABOUT , I THEN ASKED FOR SOMEONE ELSE TO ASSIST HE PUT ME ON HOLD FOR OVER 10 MINUTES . WHAT A PATHETIC CLIENT'S EXPRIENCE NO TCF WHAT'SOEVER WHAT MATTERS TO SANLAMSKY IS THEM TAKING MY MONEY NO CLIENT SERVICE NO EMPATHY . I WILL NOT RECOMMEND ANYONE TO THIS ****

0
Replies (2)
Sanlam
Sanlam's reply29 Jun 2024, 13:24
Official
 Good day  Nhlanhla  
 
 We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam SKY.
 
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply01 Jul 2024, 11:46
Official
Good day  Nhlanhla

This is to confirm that Sanlam SKY has acknowledged your complaint via email will be assisting you further.
 
 Regards
 Sanlam Client Care