Worse service i have ever received in a big company like Sanlum

Poor service from Sanlam.my mother passed away on the 13th June 2022 .she had an investment with Sanlum we were beneficiaries with my bro.All nesessary documents were submitted. Then they didn't bother to communicate witg us and tell us wht will be the next step.the other time when i made follow up i was told about Sars no we forwarded that.but now it's the end of August but no communication with us.so disappointed about this type of service they have shown ***********

***