Worse service I have ever had

Poor service from Sanlam. I have cancelled my policy I was given a form to complete. I was cancelling my saving. I emailed back the form. I got response message saying that they have received my email.it will take 5working days. Since Monday trying to use their what's up but no help today 14 May I tried their what up .lucky I manage to get Thandazile who said the reason for not getting my money is because I didn't indicate if I wll continue with my funeral. I said yes and wht makes me angry is that they didn't communicate that with me if ididnt get lucky to their what's up service iwas going to wait for nothing. Their service is bad now I was told that will wait another 5 days .all in all is 10days .to get what is mine so angry. I need this money. I had serious major that need to be attend .Sanlam need to improve their service