Worse service ever in my time of need

Most of my policies are with Sanlam. I started a funeral policy for myself, my kids and my parents in the year 2000. In May 2024 I lost my mother and submitted a claim 3 days after her passing and I only got the funeral cover payout 6 days later after I had to call my advisor and the call center numerous times. I also submitted my two-pot withdrawal application on the 11 September 2024 and I still haven't received the payout. The first date promised for the payout was latest 7 October 2024, than it was moved to 23 October 2024 and after making numerous calls again trying to follow up, I'm promised this Friday the 8th November. I am also busy updating my will with them and am very skeptical because it means my children and my family will have issues even getting the funeral payout for my funeral the day I die. I am really disappointed with Sanlam and looking for other options where I can move all my policies to even though I've been paying from the year 2000. It is the worst place to take policies out and I only discovered it because of my mothers passing after paying for all these years.