Worse Service Ever from Assupol
<p>On the 24th I submitted a death claim (AL ********** ********** 1) to Assupol and got a message on the 25th that they will revert back to me within 48hours. Thing is I took out a policy for several family members on 05 July 2016. When I called the call centre I was told my inception date is 01 September 2016. Now that doesnt bother me because I have a policy schedule that confirms its beyond the 6months waiting period. When I had no response on 27 March 2017 I contacted the call centre only to be told my claim is under investigation. It is apparently standard procedure and will take 21 days to resolve. That is a load of ****. I was with a family member on the 23rd when she submitted her claim and was paid on the 24th. I am so disappointed in Assupol and will never recommend you to any of my friends and family again that you can know for sure. </p>
Good Day,
Thank you for informing us about this matter. My sincere apologies for the inconvenience caused.
We are urgently attending to your complaint and will provide feedback as soon as possible. The matter has been escalated to the claims management team.
Our further correspondence will be by direct e-mail.
Proudly Serving.
Assupol Complaints Manager
Good Day,
Thank you for informing us about this matter. My sincere apologies for the inconvenience caused.
We are urgently attending to your complaint and will provide feedback as soon as possible. The matter has been escalated to the claims management team.
Our further correspondence will be by direct e-mail.
Proudly Serving.
Assupol Complaints Manager
Good Day,
I refer to our direct e-mails and confirm payment of the claim.
Proudly Serving.
Assupol Complaints Team
Good Day,
I refer to our direct e-mails and confirm payment of the claim.
Proudly Serving.
Assupol Complaints Team