TB
Thembelihle B
1 reviews | Active since May 2024
02 Dec 2025, 16:35
Worse service ever
Their client service is BS to be honest I just wanna change my banking details on my portfolio was transferred from 1 place to another when I got to that place the consultant decided to keep quiet till the call ended I have a recording coz I was calling with work phone if you need it if this is how you treat your clients I really don’t want my pension fund with you guys
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
02 Dec 2025, 16:56Good day, Thembelihle
We are sorry to hear about your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to hear about your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply02 Dec 2025, 16:56
Official
Good day, Thembelihle
We are sorry to hear about your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to hear about your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
TB
Thembelihle B's updateReviewer Update
02 Dec 2025, 17:01😏😏😏😏can you ask your employees to do it right the 1st I’m not gonna call again they must call me I wanna change my banking details ASAP
TB
Thembelihle B's update02 Dec 2025, 17:01
Reviewer Update
😏😏😏😏can you ask your employees to do it right the 1st I’m not gonna call again they must call me I wanna change my banking details ASAP
Sanlam's replyOfficial
02 Dec 2025, 17:09Hello Thembelihle
Sanlam Corporate will contact you.
Kindly note that it is outside of their normal business hours, so they will only contact you tomorrow.
Regards
Sanlam Client Care
Sanlam Corporate will contact you.
Kindly note that it is outside of their normal business hours, so they will only contact you tomorrow.
Regards
Sanlam Client Care
Sanlam's reply02 Dec 2025, 17:09
Official
Hello Thembelihle
Sanlam Corporate will contact you.
Kindly note that it is outside of their normal business hours, so they will only contact you tomorrow.
Regards
Sanlam Client Care
Sanlam Corporate will contact you.
Kindly note that it is outside of their normal business hours, so they will only contact you tomorrow.
Regards
Sanlam Client Care
TB
Thembelihle B's updateReviewer Update
02 Dec 2025, 17:10Thank you I will be waiting
TB
Thembelihle B's update02 Dec 2025, 17:10
Reviewer Update
Thank you I will be waiting
TB
Thembelihle B's updateReviewer Update
03 Dec 2025, 09:34There’s no sense of urgency client services they open at 7am still haven’t received any call Sanlam care about no body even now I’m trying to call I’m not getting thru
TB
Thembelihle B's update03 Dec 2025, 09:34
Reviewer Update
There’s no sense of urgency client services they open at 7am still haven’t received any call Sanlam care about no body even now I’m trying to call I’m not getting thru
TB
Thembelihle B's updateReviewer Update
03 Dec 2025, 10:26Still not gonna call!?
TB
Thembelihle B's update03 Dec 2025, 10:26
Reviewer Update
Still not gonna call!?
Sanlam's replyOfficial
03 Dec 2025, 11:12Good day Thembelihle
This is to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
Sanlam's reply03 Dec 2025, 11:12
Official
Good day Thembelihle
This is to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and assisted.
Regards
Sanlam Client Care