DV
Dewald V
1 reviews | Active since May 2009
11 Aug 2022, 13:28
WORSE COMPANY EVER TO TRUST!!!! DO NOT TAKE A LOAN WITH THEM OR ANY SERVICE
Have a Personal Load with Sanlam. For the past 6 months my statement shows arrear amounts on the account. I have queried this numerous times as it negatively impact my credit score. I was declined a home loan because of this. Nobody from Sanlam comes back to me as i have forwarded 72 emails to them. Only one response from their customer service agent replying that there is no arrears on my account. Today latest statement again show arrears. Sanlam debit my bank account every month....so where is the arrears coming in????? WORSE COMPANY EVER TO TRUST
Helpful (0)
Replies (10)0
Replies (10)
Sanlam's replyOfficial
11 Aug 2022, 15:21Good day Dewald
We are sorry to hear this and have escalated your complaint to the relevant department.
Regards
Sanlam Client
We are sorry to hear this and have escalated your complaint to the relevant department.
Regards
Sanlam Client
Sanlam's reply11 Aug 2022, 15:21
Official
Good day Dewald
We are sorry to hear this and have escalated your complaint to the relevant department.
Regards
Sanlam Client
We are sorry to hear this and have escalated your complaint to the relevant department.
Regards
Sanlam Client
Sanlam's replyOfficial
12 Aug 2022, 12:48Good day Dewald
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply12 Aug 2022, 12:48
Official
Good day Dewald
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
We have received feedback that you have been contacted and that you are being assisted.
Regards
Sanlam Client Care
DV
Dewald V's updateReviewer Update
15 Aug 2022, 10:50Not sure where you getting the information that i have been assisted? Received a call to inform me that my complain is acknowledge. Nobody called me to deal with my complain.....as usual like i struggling for the past 8 months now to get it sorted.
DV
Dewald V's update15 Aug 2022, 10:50
Reviewer Update
Not sure where you getting the information that i have been assisted? Received a call to inform me that my complain is acknowledge. Nobody called me to deal with my complain.....as usual like i struggling for the past 8 months now to get it sorted.
Sanlam's replyOfficial
15 Aug 2022, 10:59Good day Dewald.
We are following up with the relevant department.
Regards
Sanlam Client Care
We are following up with the relevant department.
Regards
Sanlam Client Care
Sanlam's reply15 Aug 2022, 10:59
Official
Good day Dewald.
We are following up with the relevant department.
Regards
Sanlam Client Care
We are following up with the relevant department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
16 Aug 2022, 13:14Good day Dewald. We have received confirmation that you are being assisted. Regards, Robyn.
Sanlam's reply16 Aug 2022, 13:14
Official
Good day Dewald. We have received confirmation that you are being assisted. Regards, Robyn.
DV
Dewald V's updateReviewer Update
16 Aug 2022, 13:19Hi Robyn. Clearly someone in your company is lying to you. Do you understand now why nobody should trust SANLAM!!!!! Nobody assisted me. I received no phone call or even an email. Appalling service from SANLAM
DV
Dewald V's update16 Aug 2022, 13:19
Reviewer Update
Hi Robyn. Clearly someone in your company is lying to you. Do you understand now why nobody should trust SANLAM!!!!! Nobody assisted me. I received no phone call or even an email. Appalling service from SANLAM
Sanlam's replyOfficial
17 Aug 2022, 15:32Good day Dewald
We have received confirmation that you were contacted again today and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you were contacted again today and that you are being assisted.
Regards
Sanlam Client Care
Sanlam's reply17 Aug 2022, 15:32
Official
Good day Dewald
We have received confirmation that you were contacted again today and that you are being assisted.
Regards
Sanlam Client Care
We have received confirmation that you were contacted again today and that you are being assisted.
Regards
Sanlam Client Care
DV
Dewald V's updateReviewer Update
01 Sept 2022, 11:51Appalling Appalling Appalling is all what i can say. 3 weeks since my complaint and still the same old SANLAM customer care center not doing anything about this. WHERE IS SANLAM MANAGEMENT???? Please people stay away !!! There are many other competent companies out there that actually care about their customers!!!!
DV
Dewald V's update01 Sept 2022, 11:51
Reviewer Update
Appalling Appalling Appalling is all what i can say. 3 weeks since my complaint and still the same old SANLAM customer care center not doing anything about this. WHERE IS SANLAM MANAGEMENT???? Please people stay away !!! There are many other competent companies out there that actually care about their customers!!!!
Sanlam's replyOfficial
01 Sept 2022, 12:52Good day Dewald
We have informed the relevant team of your message.
Regards
Sanlam Client Care
We have informed the relevant team of your message.
Regards
Sanlam Client Care
Sanlam's reply01 Sept 2022, 12:52
Official
Good day Dewald
We have informed the relevant team of your message.
Regards
Sanlam Client Care
We have informed the relevant team of your message.
Regards
Sanlam Client Care
Sanlam's replyOfficial
02 Sept 2022, 14:08Good day Dewald
The consultant has tried a few times to call you but has not been able to reach you. They will be sending you an email. Please look out for it.
Regards
Sanlam Client Care
The consultant has tried a few times to call you but has not been able to reach you. They will be sending you an email. Please look out for it.
Regards
Sanlam Client Care
Sanlam's reply02 Sept 2022, 14:08
Official
Good day Dewald
The consultant has tried a few times to call you but has not been able to reach you. They will be sending you an email. Please look out for it.
Regards
Sanlam Client Care
The consultant has tried a few times to call you but has not been able to reach you. They will be sending you an email. Please look out for it.
Regards
Sanlam Client Care