yC
yolanda C
1 reviews | Active since Feb 2020
27 Feb 2020, 19:03
Worried should I cancel or stay with assupol
I am starting my first premium with assupol now I am very worried because they score very high with pessimistic reviews. Should I cancel or stay...and just learn from others experience
Helpful (0)
Replies (1)0
Replies (1)
Sanlam's replyOfficial
28 Feb 2020, 09:20Dear Yolanda,
Thank you for letting us know about your concerns.
The Hello Peter platform is used by clients for posting both positive and negative reviews about a company. It is important to remember that people have different concerns and perceptions and they express these in very different ways. A customer's negative review does not always initially reflect the true circumstances of an incident. This can cause a skewed perception of the truth.
You will also note that there as various positive reviews for Assupol. This shows our commitment to our clients. Unfortunately is not human nature to compliment, but we easily complain.
What is important to note is that all our Hello Peter reviews are attended to with speed and fairness. This should give you the reassurance that when something does go wrong, we are committed to assist you in rectifying it.
You are welcome to phone me to discuss any further concerns. I will send you my direct number by e-mail.
Proudly Serving,
Assupol Complaints Manager
Thank you for letting us know about your concerns.
The Hello Peter platform is used by clients for posting both positive and negative reviews about a company. It is important to remember that people have different concerns and perceptions and they express these in very different ways. A customer's negative review does not always initially reflect the true circumstances of an incident. This can cause a skewed perception of the truth.
You will also note that there as various positive reviews for Assupol. This shows our commitment to our clients. Unfortunately is not human nature to compliment, but we easily complain.
What is important to note is that all our Hello Peter reviews are attended to with speed and fairness. This should give you the reassurance that when something does go wrong, we are committed to assist you in rectifying it.
You are welcome to phone me to discuss any further concerns. I will send you my direct number by e-mail.
Proudly Serving,
Assupol Complaints Manager
Sanlam's reply28 Feb 2020, 09:20
Official
Dear Yolanda,
Thank you for letting us know about your concerns.
The Hello Peter platform is used by clients for posting both positive and negative reviews about a company. It is important to remember that people have different concerns and perceptions and they express these in very different ways. A customer's negative review does not always initially reflect the true circumstances of an incident. This can cause a skewed perception of the truth.
You will also note that there as various positive reviews for Assupol. This shows our commitment to our clients. Unfortunately is not human nature to compliment, but we easily complain.
What is important to note is that all our Hello Peter reviews are attended to with speed and fairness. This should give you the reassurance that when something does go wrong, we are committed to assist you in rectifying it.
You are welcome to phone me to discuss any further concerns. I will send you my direct number by e-mail.
Proudly Serving,
Assupol Complaints Manager
Thank you for letting us know about your concerns.
The Hello Peter platform is used by clients for posting both positive and negative reviews about a company. It is important to remember that people have different concerns and perceptions and they express these in very different ways. A customer's negative review does not always initially reflect the true circumstances of an incident. This can cause a skewed perception of the truth.
You will also note that there as various positive reviews for Assupol. This shows our commitment to our clients. Unfortunately is not human nature to compliment, but we easily complain.
What is important to note is that all our Hello Peter reviews are attended to with speed and fairness. This should give you the reassurance that when something does go wrong, we are committed to assist you in rectifying it.
You are welcome to phone me to discuss any further concerns. I will send you my direct number by e-mail.
Proudly Serving,
Assupol Complaints Manager