Working to get ur own money from service providers

Hi

I requested claim docs 4 days before "d day" however documents were not provided , until 03.04.2023.

I then returned the completed documents and requested confirmation of submission.

This was not done and the claim, 2 weeks later has not been processed, in contradiction to the SUF product manual, which indicates a 10 day process.

I then tried to get info from theor call center, who , honestly don't have a clue.

After expressing urgency, I to date have not received feedback.

Thanks