MP
Mildred P
1 reviews | Active since Jan 2021
08 Feb 2025, 08:44
Withdrawal claim
My previous employer has submitted all the necessary documents to Sanlam to be processed for a withdrawal claim. I received an automated sms from sanlam to say that it has been received. However I wanted to check if the claim is being processed already on their app, it seems like it has not been worked on as I can't find it on the track service request???
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
08 Feb 2025, 10:06Good morning Mildred
We are sorry to hear about this and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to hear about this and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
Sanlam's reply08 Feb 2025, 10:06
Official
Good morning Mildred
We are sorry to hear about this and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
We are sorry to hear about this and have arranged for assistance from the responsible team.
Regards
Sanlam Client Care
MP
Mildred P's updateReviewer Update
09 Feb 2025, 21:04I checked again today nothing has been worked on. Can one get clarity please as one needs the claim to be processed.
MP
Mildred P's update09 Feb 2025, 21:04
Reviewer Update
I checked again today nothing has been worked on. Can one get clarity please as one needs the claim to be processed.
Sanlam's replyOfficial
10 Feb 2025, 07:29Good day Mildred
The relevant team are not available over the weekends, they will be in touch with you.
Regards
Sanlam Client Care
The relevant team are not available over the weekends, they will be in touch with you.
Regards
Sanlam Client Care
Sanlam's reply10 Feb 2025, 07:29
Official
Good day Mildred
The relevant team are not available over the weekends, they will be in touch with you.
Regards
Sanlam Client Care
The relevant team are not available over the weekends, they will be in touch with you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
10 Feb 2025, 10:29Hi Mildred
We have received confirmation that Sanlam Corporate has sent you an email. They will be assisting you further.
Regards
Sanlam Client Care
We have received confirmation that Sanlam Corporate has sent you an email. They will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply10 Feb 2025, 10:29
Official
Hi Mildred
We have received confirmation that Sanlam Corporate has sent you an email. They will be assisting you further.
Regards
Sanlam Client Care
We have received confirmation that Sanlam Corporate has sent you an email. They will be assisting you further.
Regards
Sanlam Client Care
MP
Mildred P's updateReviewer Update
11 Feb 2025, 08:01I spoke to Masego from complaints department, she was very helpful. However I am still yet to get the expected date as to when the claim will be paid out?
MP
Mildred P's update11 Feb 2025, 08:01
Reviewer Update
I spoke to Masego from complaints department, she was very helpful. However I am still yet to get the expected date as to when the claim will be paid out?
Sanlam's replyOfficial
11 Feb 2025, 08:10Good day Mildred
Please respond to the email that was sent to you yesterday. Sanlam Corporate will provide you with further feedback.
Regards
Sanlam Client Care
Please respond to the email that was sent to you yesterday. Sanlam Corporate will provide you with further feedback.
Regards
Sanlam Client Care
Sanlam's reply11 Feb 2025, 08:10
Official
Good day Mildred
Please respond to the email that was sent to you yesterday. Sanlam Corporate will provide you with further feedback.
Regards
Sanlam Client Care
Please respond to the email that was sent to you yesterday. Sanlam Corporate will provide you with further feedback.
Regards
Sanlam Client Care
MP
Mildred P's updateReviewer Update
11 Feb 2025, 10:59It's an automated email response to say my query will be provided feedback within 2 working days. This is really unacceptable. If everything checks out, then why delay to pay out. We have responsibities.
MP
Mildred P's update11 Feb 2025, 10:59
Reviewer Update
It's an automated email response to say my query will be provided feedback within 2 working days. This is really unacceptable. If everything checks out, then why delay to pay out. We have responsibities.
Sanlam's replyOfficial
14 Feb 2025, 18:20Hello Mildred
We have received confirmation that Sanlam Corporate has sent you an email. They will provide you with further feedback.
Regards
Sanlam Client Care
We have received confirmation that Sanlam Corporate has sent you an email. They will provide you with further feedback.
Regards
Sanlam Client Care
Sanlam's reply14 Feb 2025, 18:20
Official
Hello Mildred
We have received confirmation that Sanlam Corporate has sent you an email. They will provide you with further feedback.
Regards
Sanlam Client Care
We have received confirmation that Sanlam Corporate has sent you an email. They will provide you with further feedback.
Regards
Sanlam Client Care