Withdrawal Claim

<p>I find it very weird that a Withdrawal Claim can take 6 to 8 weeks. Bare in mind that I was working at Sanlam and have been exposed to the benefit payments processes. I know for a fact that paying out a Claim done not take 8 weeks. I was working within the Contributions Team and we would allocate contributions and have benefit payments pay out a Withdrawal claim within a space of 2 weeks, therefore I fail to understand that our very own Staff fund is not as efficient as the teams servicing external clients. I think we use the SLA as an excuse to draaaag and this is not good business practice. If it was the case that it really takes that long to Disinvest, apply for tax and make an EFT payment, the call center agent would have been able to answer my question when I ask, at what step is the claim currently and how much longer will it take? but there were unable to give me that information because as I had assumes, the claim has not yet been attended to , since the 19th of September (with the excuse that it is still within SLA). I am really disappointed I must say.</p>