Withdrawal benefit claim

Item: Sanlam
Rating: 1
Author: Mervin J

Sanlam advice that they would process within 30 days to payout my claim

All documents was submitted and approved but yet still waiting for payment AD262869 ETODQV***5 YCNESW***5

I feel like I been push from one person to another with the same response that it has been process

Last option now Ombudsman If anyone comes across my comment don’t join Sanlam

Helpful (0)

Replies (3)

Sanlam's replyOfficial

13 Jan 2025, 15:00

Good day Mervin

We are sorry to hear that your complaint has not been resolved. We confirmed with you on Friday that Sanlam Corporate did try to call you but were not able to reach you. They are investigating the matter and will be providing you with feedback.

Regards
Sanlam Client Care

Sanlam's reply13 Jan 2025, 15:00

Official

Mervin J's updateReviewer Update

13 Jan 2025, 15:10

I fully understand but this is the same response I’m getting every week which is unfair

Mervin J's update13 Jan 2025, 15:10

Reviewer Update

I fully understand but this is the same response I’m getting every week which is unfair

Sanlam's replyOfficial

23 Jan 2025, 07:59

Good day Mervin

This is to confirm that Sanlam Corporate has provided you with feedback via email.

Regards
Sanlam Client Care

Sanlam's reply23 Jan 2025, 07:59

Official

Good day Mervin

This is to confirm that Sanlam Corporate has provided you with feedback via email.

Regards
Sanlam Client Care