Withdrawal and Retirement Benefit Claim

I am extremely disappointed with the service I’ve received from Sanlam regarding my claim withdrawal that has been delayed since January 2025. Despite constant follow-ups with the call center, I have received no proper communication or updates from Sanlam’s side.

Initially, the documents I submitted were rejected after three weeks, with the reason being that Sanlam no longer preserves in the same fund — despite the documentation clearly stating otherwise. The process was then restarted from scratch, and I was told it would take 30 working days.

It is now day 33 of the second process, and after yet another call to the call center, I still have no clear indication of when the payout will be processed. Every time, I hear the same generic response about "processing times" with no accountability or urgency.

This entire experience shows a blatant disregard for my time and financial well-being. I have been a loyal, silent client for over 10 years through my employer, and to be treated like this in a time of need is disgusting and disheartening.

I would not recommend Sanlam to anyone based on this experience.