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MJ
Mervin J

1 reviews | Active since Aug 2022

30 Jan 2025, 12:29

Withdrawal

My vested pot was paid out on the 17th of January and in the later it advice I would get my emergency pot within 10 working days it’s been over 10 workings days and I still have not gotten it

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Replies (5)
Sanlam
Sanlam's reply30 Jan 2025, 12:45
Official
Good afternoon Mervin

We are sorry to hear this and have arranged for assistance from Sanlam Corporate.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply31 Jan 2025, 09:05
Official
Good morning Mervin

We have received feedback that Sanlam Corporate has sent you an email and that the matter is being attended to.

You are welcome to respond to their email for any further assistance you require.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply31 Jan 2025, 16:39
Official
Hello Mervin

Thank you for reaching out to us again. 

Please check your spam folder as the emails Sanlam Corporate sent may have been directed there.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply31 Jan 2025, 19:14
Official
Hello again, Mervin

Thank you for your feedback.

We have relayed the message to Sanlam Corporate for assistance.

Regards
Sanlam Corporate
Sanlam
Sanlam's reply10 Feb 2025, 11:12
Official
Good day Mervin

We received feedback that Sanlam Corporate did try and call you a few times but were not able to reach you.  They sent you a further email and will keep you informed regarding your complaint.

Regards
Sanlam Client Care