TM
Thabang M

1 reviews | Active since Dec 2020

28 Oct 2024, 13:33

Withdrawal

I app**** for my withdrawal on the 20th of September, estimated date for completion was the 11th of October. I then called to ask what is happening as I needed to pay rent for my barbershop, nothing was paid. I then called again and date moved to the 30th of October. Again, rental is due on the 1st. Worst experience with these delays. I am unhappy and have to dig into my own salary to pay for other things. Sucks that we don’t get communication frequently and I am holding on the phone for an average of 20 minutes before anyone can assist me.

0
Replies (2)
Sanlam
Sanlam's reply28 Oct 2024, 13:40
Official
Good afternoon Thabang

We are sorry to learn of your poor service experience and have arranged for urgent assistance from the responsible department.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply29 Oct 2024, 15:21
Official
Hello Thabang

We have received feedback that you are being assisted.

Regards
Sanlam Client Care