NM
Namhla M
1 reviews | Active since Feb 2019
08 Feb 2019, 06:37
With SANLAM get an undignified funeral and worry about unexpected expenses!!!
Sanlam has the worst service ever from the initial process to the last!!! Last week I made a claim on the 30 January 2019 through my funeral policy and until today I have been sent from pillar to post with No Compassion. Instead of burying my sister with dignity, now I am all over the place asking for loans from omashonisa and I must pay back that with interest. I am grossly disappointed by SANLAM and I don't see and further investments with them and I advise everyone to think twice about joining them!!!
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
08 Feb 2019, 08:55Dear Namhla
We are sorry to hear of your loss, please accept our condolences. We will arrange for your complaint to be investigated.
Regards,
Client Relations
We are sorry to hear of your loss, please accept our condolences. We will arrange for your complaint to be investigated.
Regards,
Client Relations
Sanlam's reply08 Feb 2019, 08:55
Official
Dear Namhla
We are sorry to hear of your loss, please accept our condolences. We will arrange for your complaint to be investigated.
Regards,
Client Relations
We are sorry to hear of your loss, please accept our condolences. We will arrange for your complaint to be investigated.
Regards,
Client Relations
NM
Namhla M's updateReviewer Update
08 Feb 2019, 15:15Dear client relations
The investigation you are conducting is not helping us in anyway because the fact of the matter is, I am in debt and my sister will not get the dignified burial tomorrow because of you. If I have not written to Hello Peter I would have not been given any assistance. I still feel joining a funeral plan with SANLAM is a disaster because you will incur unplanned debt because of their poor service.
NM
Namhla M's update08 Feb 2019, 15:15
Reviewer Update
Dear client relations
The investigation you are conducting is not helping us in anyway because the fact of the matter is, I am in debt and my sister will not get the dignified burial tomorrow because of you. If I have not written to Hello Peter I would have not been given any assistance. I still feel joining a funeral plan with SANLAM is a disaster because you will incur unplanned debt because of their poor service.
Sanlam's replyOfficial
08 Feb 2019, 15:41Dear Namhla
We take note of your comment. We will request that our Sanlam Sky department make contact with you urgently.
Regards,
Client Relations
We take note of your comment. We will request that our Sanlam Sky department make contact with you urgently.
Regards,
Client Relations
Sanlam's reply08 Feb 2019, 15:41
Official
Dear Namhla
We take note of your comment. We will request that our Sanlam Sky department make contact with you urgently.
Regards,
Client Relations
We take note of your comment. We will request that our Sanlam Sky department make contact with you urgently.
Regards,
Client Relations
NM
Namhla M's updateReviewer Update
11 Feb 2019, 13:08Sanlam is the worst service ever, till today I have not been paid the money for my sister's funeral. I want my money, I have contacted my lawyers you will hear from them soon.
NM
Namhla M's update11 Feb 2019, 13:08
Reviewer Update
Sanlam is the worst service ever, till today I have not been paid the money for my sister's funeral. I want my money, I have contacted my lawyers you will hear from them soon.
Sanlam's replyOfficial
11 Feb 2019, 13:45Dear Namhla
This is unfortunate to hear . We will follow up with our Sanlam Sky department. We apologize for the inconvenience caused.
Regards,
Client Relations
This is unfortunate to hear . We will follow up with our Sanlam Sky department. We apologize for the inconvenience caused.
Regards,
Client Relations
Sanlam's reply11 Feb 2019, 13:45
Official
Dear Namhla
This is unfortunate to hear . We will follow up with our Sanlam Sky department. We apologize for the inconvenience caused.
Regards,
Client Relations
This is unfortunate to hear . We will follow up with our Sanlam Sky department. We apologize for the inconvenience caused.
Regards,
Client Relations
NM
Namhla M's updateReviewer Update
13 Feb 2019, 17:02Finally Sanlam paid my money for my sister's funeral yesterday after a long validation that took almost 2 weeks . Yet it was too late cause I have already buried my sister.
NM
Namhla M's update13 Feb 2019, 17:02
Reviewer Update
Finally Sanlam paid my money for my sister's funeral yesterday after a long validation that took almost 2 weeks . Yet it was too late cause I have already buried my sister.
Sanlam's replyOfficial
14 Feb 2019, 08:11Dear Namhla
We take note of your comment. We are sorry for the inconvenience caused.
Regards,
Client Relations
We take note of your comment. We are sorry for the inconvenience caused.
Regards,
Client Relations
Sanlam's reply14 Feb 2019, 08:11
Official
Dear Namhla
We take note of your comment. We are sorry for the inconvenience caused.
Regards,
Client Relations
We take note of your comment. We are sorry for the inconvenience caused.
Regards,
Client Relations