Will not pay out retirement annuity after 27 years, rude Financia advisor Cuten Williams Bloemfontein branch.

I wanted to find out about why my mother is not getting her retirement annuity that she paid premiums for 27 years without missing a beat and got shocking treatment from her advisor Cuten Williams in the Bloemfontein office. Cutens behaviour is abhorrent, he is uncouth and lacks professionalism. Sanlam is a ***** as a company, they swindle unsuspecting people of their hard earned money. They are now telling my mother that her plan number is connected to someone else, how when they have been debiting from her bank account for 27 YEARS?????? Don't even think about taking out any policies with them, you will regret it.