ES
Ezrah S
1 reviews | Active since Jul 2020
08 Nov 2024, 19:09
Will never recommend
TERRIBLE SERVICE. I WOULD NOT ADVISE ANYONE TO JOIN SANLAM. I've been trying to follow up regarding my payout. My last day at my previous employer was 9th September, still awaiting my payout. Each day I'm on the WhatsApp line from 8am to receive a message at 5pm saying I should contact them during working hours. I've sent emails, requested senior management contacts me. To date no-one has contacted me. I'm going to newspapers with all my screenshots. When will sanlam understand it's not money they are just giving out. It's money we have been paying to them to keep safe.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
08 Nov 2024, 19:13Good day Ezrah
We are sorry to hear about your negative service experience and will be sending you a Private reply.
RegardsSanlam Client Care
We are sorry to hear about your negative service experience and will be sending you a Private reply.
RegardsSanlam Client Care
Sanlam's reply08 Nov 2024, 19:13
Official
Good day Ezrah
We are sorry to hear about your negative service experience and will be sending you a Private reply.
RegardsSanlam Client Care
We are sorry to hear about your negative service experience and will be sending you a Private reply.
RegardsSanlam Client Care
ES
Ezrah S's updateReviewer Update
11 Nov 2024, 08:51Pathetic service from Sanlam. Sanlam needs to be investigated!
ES
Ezrah S's update11 Nov 2024, 08:51
Reviewer Update
Pathetic service from Sanlam. Sanlam needs to be investigated!
Sanlam's replyOfficial
11 Nov 2024, 09:46Good day Ezrah
We are sorry to learn that you feel this way.
The matter has already been escalated from our side and Sanlam Corporate will be in touch with you.
Regards
Sanlam Client Care
We are sorry to learn that you feel this way.
The matter has already been escalated from our side and Sanlam Corporate will be in touch with you.
Regards
Sanlam Client Care
Sanlam's reply11 Nov 2024, 09:46
Official
Good day Ezrah
We are sorry to learn that you feel this way.
The matter has already been escalated from our side and Sanlam Corporate will be in touch with you.
Regards
Sanlam Client Care
We are sorry to learn that you feel this way.
The matter has already been escalated from our side and Sanlam Corporate will be in touch with you.
Regards
Sanlam Client Care
ES
Ezrah S's updateReviewer Update
11 Nov 2024, 18:34I have reported you on Twitter and I will constantly report. Do you know how many times I've been told I will be contacted! Yet I'm still waiting to be contacted!
ES
Ezrah S's update11 Nov 2024, 18:34
Reviewer Update
I have reported you on Twitter and I will constantly report. Do you know how many times I've been told I will be contacted! Yet I'm still waiting to be contacted!
Sanlam's replyOfficial
12 Nov 2024, 07:30Good morning Ezrah
Thank you for letting us know.
We have, in the meantime, followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Thank you for letting us know.
We have, in the meantime, followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Sanlam's reply12 Nov 2024, 07:30
Official
Good morning Ezrah
Thank you for letting us know.
We have, in the meantime, followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Thank you for letting us know.
We have, in the meantime, followed up with Sanlam Corporate.
Regards
Sanlam Client Care