Why is my claim not processed until now

I am very dissatisfied with Sanlam Corporate, I was retrenchment and my withdrawal forms submitted on the 20 August 2024 until today the claim haven't been processed , when I call I hold for more than 45 minutes before the call is answered which is money, the WhatsApp line is not helpful and the client service email never get answered. I called and spoke to Itumeleng who was surprised why the claim was not yet finalized because it was long since it was submitted and promised to escalate the matter to relevant people to submit the claim to sars and finalize the claim which is a process that will take a week maximum . I called again and spoke to Bongani to query how far the claim was and was told my query will be escalated and itumeleng Will call to give me feedback because he was the the one dealing with my query I must leave my give my contacts. I never received feedback and call. Today I called and spoke to Godfrey Matsi who gave me a lot of excuses as to why the claim is still not paid, from Two pot being stopped to money owed which is not relevant to me, being on the call for too long and withdrawal forms submitted in bulk . I then asked to speak to his team leader Divesh Desai who ended the call when it was transfered to him.i then called again ,holding the line again for 45 minutes and luckily the call went to Godfrey again and I asked to speak to the team leader and was put on hold for 15 minutes and the team leader refused to speak to me. And all I wanted was answers and explanation because the consultant said he did not have answers to my questions . I'm writing this frustrated and angry