tN
trevor N
1 reviews | Active since Jul 2011
19 Oct 2021, 09:54
Why has this not been settled yet???
Asked for a settlement for a loan on the 23 September. Paid the amount on the 23 September.
Called on the 5 October to confirm the loan was settled. It was not. Was told it would be manually settled. Called again on the 18 October. Still not.
Was promised a more senior person would call me on the morning of the 19. Still no response. Sanlam you poor systems are not my problem. DO NOT DEDUCT ANOTHER PAYMENT ON THE 25 OCTOBER!!!
Don't give me the ******* about things taking 5 to 1o days to process. you have had 17 working days already to deal with it. Just do your job and stop blaming your system
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Replies (2)
Sanlam's replyOfficial
19 Oct 2021, 10:35Dear Trevor
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's reply19 Oct 2021, 10:35
Official
Dear Trevor
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
Sanlam's replyOfficial
20 Oct 2021, 14:05Dear Trevor
We were informed that a consultant tried calling you but could not reach you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant tried calling you but could not reach you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
Sanlam's reply20 Oct 2021, 14:05
Official
Dear Trevor
We were informed that a consultant tried calling you but could not reach you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations
We were informed that a consultant tried calling you but could not reach you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. Regards Sanlam Client Relations