Why don't you requested all information at once but 4 to 6 weeks apart and all costs are for my pocket

My husband has had 2 major back operation in 12 months. He was declared unfit for work and we have logged claim with Sanlam. We have been giving the run around like crazy. During Sept 2023 we was given instructions on what drs they need more report on. 1 dr in Stellenbosh thats 1200km from us required that she has to have new tests done. So with his back you can imagine that this trip becomes a problem with having to stay over only drive max 1h rest bla bla bla. Here is the issue we are half way to Stellenbosh no more like 300km away. This morning we received e mail from Zelda telling us, this dr does not need to submit any report BUT dr in Port Elizabeth now has to do the report. We have spent R7000 on this trip for getting this far, if we turn around we loose deposit and and... More concerning is the fact that the phone is constantly on hold and what is the reason for the sudden change. What happens is next week they want the report. This is really very bad service and we are not even close to an outcome on the claim. I would never recommend anyone to purchase policy with Sanlam.