Where is my RA

I had a group RA at my previous employer, I decided to keep this with Sanlam, and not move it over to my new employer who uses a different system group benefits provider, however I have been trying to query my RA, and they cannot find my funds! I have been told in my previous hello peter complaint that it will be escalated and I will receive an e-mail, to date there is nothing! Where is my money????