Where is my Provident fund payment; how long still mist one wait?

I am writing to lodge a formal complaint against Sanlam. I have submitted my Provident Fund Withdrawal via my former employer Afrocentric. My form was submitted to Afrocentric on the 19th of Feb and later extended to Sanlam on the 25th of the same month. I have been trying to follow up on my claim but there is no channel seems to be helpful. Here is extract the feedback I have been getting from their WhatsApp channel: Thank you for contacting Sanlam Corporate. Unfortunately, our queue of WhatsApp queries has reached its maximum, and we are not able to assist on WhatsApp right now. You may send us e-mail with your enquiry to ***, or please try again later.

An email was also sent to the above email address on the 23rd of April and here with the response I have received: Dear Valued Client, thank you for your email.

We confirm receipt of your email however, we are currently experiencing a high volume of emails.

Client service is very important to us. So, we will respond as soon as we can.

Please note that while we do not process claims directly, we act as your liaison with relevant internal stakeholders.

We really appreciate your patience while we process your request.

PS: While you wait, we’ve put together a list of contacts below, to help ensure that your enquiry reaches the right destination. Please have a look, and make sure your query is sent to the right contact.

Their toll free number is never answered. I am frustrated and don't know where else to go to follow on my payment. I checked my Provident fund balance and there is movement whatsoever. This keeps my life at halt. I am truly frustrated and unhappy.

Regards,

Priscilla