where customer service goes to die

The only thing Sanlam can not fail at, is failing. I was forced to take out a retirement annuity with Sanlam by a previous employer. It has now been 7 months and still the money invested there hasn't been transferred to my retirement annuity at Alexander Forbes. After numerous emails (all unanswered) and calls from Alexander Forbes and myself to Sanlam nothing has been done. Today I was informed that I don't even appear on the Sanlam database. I've lost so much growth in my investment with Sanlam from the start now the money is just missing? The next time an employer forces me to invest my money with Sanlam, I will rather resign. mn: ***7