When will I have assitance from Sanlam

Plan number: 1915/5808*4<br> Service request number: ***<br> <br> I have been hopelessly trying to have Sanlam pay out the The Building Industry Pension Scheme they took out for my Late Husband Micheal Henry Cootee, because I was not able to feed 5 children in school with a R50 pension after a lump sum of R8110,52 was paid out to me in July 2005. I've been told from 2005 to put my request in writing up until 2013 which I have done and to no avail Sanlam has given me no assistance and to make matters worse in 2013 I went to the bellville branch and reception made me sit with a man named Joe Msiba who took the documents I brought with and he gave his contact number as well,when he let me know that as soon as he finds my Husbands file he will sort everthing out he also gave me a wrong contact number so far it's 2015 now and I heard nothing . I have sent Sanlam enqueries again and all they send is automatic responses and the call centre puts you through to people who are bladdy ******** when I give all the info required to do there check while my airtime runs out.<br> I'm not rich and when our eldest daughter passed away in 2009 from a car accident I was not able to pay for funeral expenses.