When we lose a loved one, we need speedy care!

😭😭…tell me this is a joke…after complaining and stating I need feedback on the progress of my claim…I get told the claim has been escalated and then get a message that my complaint might take 20 working days to resolve…on top of the 48 hours that was supposedly the turnaround time to just get feedback which is overdue…now I have to wait for 20 days? Tell me this is a joke…the funeral is long passed and we need to pay the debts we had made…this supposedly speedy service company failed to give me feedback within the time frame promised so we can have a dignified funeral and now even in debts we need to wait 💔💔I am appalled and so hurt and disappointed…no callbacks, no responses to emails just run arounds and no straight answers…or information on what procedures are being followed or what is missing…death and grief are very serious things and this company does not seem to take that into account…the trauma of death should not have to be added on to by the trauma of poor service delivery by people who claim to make the process easier 💔💔