What's the story ?

Dear Assupol

Why is it taking two weeks for nobody to get back to me?

I send my consent letters to Assupol on a regular basis in order to obtain policy information from you.

In 2018, I recall your service in this regard was flawless, send email and 3 days later receive policy information.

From the very beginning of 2019 it takes you guys two weeks to read the email and another two weeks to respond, if at all.

It cannot take two weeks to read a consent letter and send policy information and it also cannot take 20 minutes to get hold of someone at Assupol who cannot even give you proper feedback.

What's going on guys??????