ND
Noluthando D
1 reviews | Active since Aug 2020
23 Feb 2023, 13:09
What you hear is not what you get.
Good day
I submitted a claim with Sanlam Indi last week friday 17-02-2023 and since they have a 48 hour turn around time, its very sad that no communication has been delivered on the status and progress after a week. I was hoping I could add the whole family into their policy because their adverti*****t sound so convincing but I'm not so sure anymore. From my line of work, communication is key and being used to that I then get very frustrated when someone is not communicated.
Regards Nolu
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
23 Feb 2023, 14:43Thank you for bringing this matter to our attention. We would like the opportunity to investigate your feedback further and work with you to resolve this as quickly as possible. We'll be in touch with you shortly.
Sanlam's reply23 Feb 2023, 14:43
Official
Thank you for bringing this matter to our attention. We would like the opportunity to investigate your feedback further and work with you to resolve this as quickly as possible. We'll be in touch with you shortly.
ND
Noluthando D's updateReviewer Update
28 Feb 2023, 19:46Hi
Sanlam Indie is again ignoring me but did not mind taking money from my account and the amount was not adjusted to cover only to cover the people that are still alive. To put a salt on the wound they also deducted for the deceased.
What would be then the next escalation point?
Sanlam Indie is again ignoring me but did not mind taking money from my account and the amount was not adjusted to cover only to cover the people that are still alive. To put a salt on the wound they also deducted for the deceased.
What would be then the next escalation point?
ND
Noluthando D's update28 Feb 2023, 19:46
Reviewer Update
Hi
Sanlam Indie is again ignoring me but did not mind taking money from my account and the amount was not adjusted to cover only to cover the people that are still alive. To put a salt on the wound they also deducted for the deceased.
What would be then the next escalation point?
Sanlam Indie is again ignoring me but did not mind taking money from my account and the amount was not adjusted to cover only to cover the people that are still alive. To put a salt on the wound they also deducted for the deceased.
What would be then the next escalation point?
Sanlam's replyOfficial
01 Mar 2023, 12:16Thank you for your review and for bringing this to our attention. We have emailed you regarding your complaint.
Sanlam's reply01 Mar 2023, 12:16
Official
Thank you for your review and for bringing this to our attention. We have emailed you regarding your complaint.
Sanlam's replyOfficial
03 May 2023, 10:52Hi Noluthando,
We thank you for your patience. And can confirm that our claims team has given you the claim outcome.
Kind regards,
Sanlam Indie Team
We thank you for your patience. And can confirm that our claims team has given you the claim outcome.
Kind regards,
Sanlam Indie Team
Sanlam's reply03 May 2023, 10:52
Official
Hi Noluthando,
We thank you for your patience. And can confirm that our claims team has given you the claim outcome.
Kind regards,
Sanlam Indie Team
We thank you for your patience. And can confirm that our claims team has given you the claim outcome.
Kind regards,
Sanlam Indie Team