LN
Lindiwe N
1 reviews | Active since Jan 2011
06 Aug 2019, 14:03
what s waste of my precious time and money investing with Sanlam, they dont care about customers, the service is horrbile!!! IM DONE
what a waste of my money and time, i regret ever taking the retirement annuity with them. stories after stories about then making debit order deduction on the wrong dates twice, i mean really. Now they have the audecity to tell me i must pay the amount back, really now. Anyway the service is patethic and i will discourage anyone from taking thier retirement annuity, the company treats customers like ****!!! Im done!!!
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Replies (4)0
Replies (4)
Sanlam's replyOfficial
06 Aug 2019, 14:33Dear Lindiwe
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Client Relations
Sanlam's reply06 Aug 2019, 14:33
Official
Dear Lindiwe
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Client Relations
Sanlam's replyOfficial
07 Aug 2019, 16:17Dear Lindiwe
We noted that a Sanlam consultant has made direct contact with you.
Regards
Client Relations
We noted that a Sanlam consultant has made direct contact with you.
Regards
Client Relations
Sanlam's reply07 Aug 2019, 16:17
Official
Dear Lindiwe
We noted that a Sanlam consultant has made direct contact with you.
Regards
Client Relations
We noted that a Sanlam consultant has made direct contact with you.
Regards
Client Relations
LN
Lindiwe N's updateReviewer Update
15 Aug 2019, 11:11i WAS PROMISED A CALL, NEVER HAPPENED. INSTEAD, I RECEIVED AN EMAIL STATING THAT MY POLICY IS CLOSED/PAID UP, I AM NOT HAPPY WITH THE PROCESS BUT I AM GLAD I PARTED WAYS WITH SANLAM.
LN
Lindiwe N's update15 Aug 2019, 11:11
Reviewer Update
i WAS PROMISED A CALL, NEVER HAPPENED. INSTEAD, I RECEIVED AN EMAIL STATING THAT MY POLICY IS CLOSED/PAID UP, I AM NOT HAPPY WITH THE PROCESS BUT I AM GLAD I PARTED WAYS WITH SANLAM.
Sanlam's replyOfficial
15 Aug 2019, 12:39Good day Lindiwe
In our acknowledge we state a consultant will make direct contact with you. It does not imply a phone call per se.
Regards
Client Relations
In our acknowledge we state a consultant will make direct contact with you. It does not imply a phone call per se.
Regards
Client Relations
Sanlam's reply15 Aug 2019, 12:39
Official
Good day Lindiwe
In our acknowledge we state a consultant will make direct contact with you. It does not imply a phone call per se.
Regards
Client Relations
In our acknowledge we state a consultant will make direct contact with you. It does not imply a phone call per se.
Regards
Client Relations