What pathetic service !

I recently joined Sanlam Essence Reality benefit. The start date I get a sms saying welcome to the Reality group your welcome pack will be delivered in 4 to 6 weeks it's now two months and I am yet to receive my welcome pack and card. I called the call centre all they say sorry sir we can order you another card. Now I have to wait another two months. How Pathetic is that do they make these cards a d welcome pack overseas. I mean not even a curtoursy call or email letting me know what is happening. I mean the can see exactly who calls in all the time to find out. Unless they do not care about their customers. I even emailed yesterday and still nobody emails me back and tries and go the extra mile. End of the month they get their money hey no problem. What pathetic customer service now everyone can see how they treat their existing clients and future clients can be on the lookout for this.<br>