1 reviews | Active since Jan 2011
What customer service?
<p>Phone the call centre at 16h40 and they will be very reluctant to assist and indicate quite clearly that it is too late to help you now because they close at 17h00!! The lady that did speak to me said she will get someone to phone back in the morning. That was on the 5th of July. We are still waiting (now the 8th). Is Sanlam going the same route as all the other service providers in this country?</p>
We acknowledge receipt of your posting, and will investigate this issue immediately.
Regards
Sanlam Client Relations
We acknowledge receipt of your posting, and will investigate this issue immediately.
Regards
Sanlam Client Relations
I confirm that I have spoken to your husband, and that a consultant from Sanlam did contact him. Your husband confirmed this, and he will further liaise with the consultant after he has studied the documentation which was provided to him.
We trust that this intervention was positive, and again would like to apologise for the lack of response on your initial request.
Regards
Client Relation Sanlam
I confirm that I have spoken to your husband, and that a consultant from Sanlam did contact him. Your husband confirmed this, and he will further liaise with the consultant after he has studied the documentation which was provided to him.
We trust that this intervention was positive, and again would like to apologise for the lack of response on your initial request.
Regards
Client Relation Sanlam
Thank you a consultant contacted us and the policy will be sorted out within a few days. Your very quick response is much appreciated.
Thank you a consultant contacted us and the policy will be sorted out within a few days. Your very quick response is much appreciated.