HH
Heather H
1 reviews | Active since May 2025
28 Apr 2026, 21:14
What bad services provide, shame on you Sanlam...
The service provided has proven to be highly inefficient. Communication attempts via email and phone calls have gone unanswered. Conversely, when a payment is missed, the company is quick to initiate contact. However, in times of need, their responsiveness is alarmingly absent. I invested in the TFS plan last year to facilitate my son’s matriculation ball, yet it has regrettably resulted in a dead end, with no support available. This is so sad.....
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Replies (1)Sanlam's replyOfficial
29 Apr 2026, 07:26Good morning, Heather
We are sorry to learn of your poor service experience.
Please send us a private reply with your ID number, as well as an indication of how we may assist you.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience.
Please send us a private reply with your ID number, as well as an indication of how we may assist you.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
Sanlam's reply29 Apr 2026, 07:26
Official
Good morning, Heather
We are sorry to learn of your poor service experience.
Please send us a private reply with your ID number, as well as an indication of how we may assist you.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
We are sorry to learn of your poor service experience.
Please send us a private reply with your ID number, as well as an indication of how we may assist you.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist with this matter.
Regards
Sanlam Client Care
