MS
Mandey S
1 reviews | Active since Nov 2016
23 Feb 2023, 09:55
What a horrible service
Very disappointed in your service. Today i called the call center twice and they dropped my call and they didn't even bother to rhink that i was using my airtime. What a terrible service. I am not happy with my self right now knowing that i trusted you guys with my life. Is this what is going to happen to my loved ones when im no longer on this earth. Wow all u do is chow our money n you walk tall. I am mobing my policies to a better company that knows how to treat it people.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
23 Feb 2023, 10:19Good day Mandey
We apologise for the negative service experience. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
We apologise for the negative service experience. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Sanlam's reply23 Feb 2023, 10:19
Official
Good day Mandey
We apologise for the negative service experience. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
We apologise for the negative service experience. Your complaint has been escalated to the relevant team to assist you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
23 Feb 2023, 16:16Good afternoon Mandey
We have received confirmation that you have been sent an email.
Regards
Sanlam Client Care
We have received confirmation that you have been sent an email.
Regards
Sanlam Client Care
Sanlam's reply23 Feb 2023, 16:16
Official
Good afternoon Mandey
We have received confirmation that you have been sent an email.
Regards
Sanlam Client Care
We have received confirmation that you have been sent an email.
Regards
Sanlam Client Care
MS
Mandey S's updateReviewer Update
23 Feb 2023, 16:23Hi
Yes i did receive an email but that doesn't mean im happy with your service because i haven't received a better or an exceptional service after. Still waiting for Penny to give me feedback
Yes i did receive an email but that doesn't mean im happy with your service because i haven't received a better or an exceptional service after. Still waiting for Penny to give me feedback
MS
Mandey S's update23 Feb 2023, 16:23
Reviewer Update
Hi
Yes i did receive an email but that doesn't mean im happy with your service because i haven't received a better or an exceptional service after. Still waiting for Penny to give me feedback
Yes i did receive an email but that doesn't mean im happy with your service because i haven't received a better or an exceptional service after. Still waiting for Penny to give me feedback
Sanlam's replyOfficial
24 Feb 2023, 08:28Good day Mandey
Thank you for your feedback. We are following up with Penny.
Regards
Sanlam Client Care
Thank you for your feedback. We are following up with Penny.
Regards
Sanlam Client Care
Sanlam's reply24 Feb 2023, 08:28
Official
Good day Mandey
Thank you for your feedback. We are following up with Penny.
Regards
Sanlam Client Care
Thank you for your feedback. We are following up with Penny.
Regards
Sanlam Client Care
Sanlam's replyOfficial
28 Feb 2023, 13:24Good day Mandey
The consultant has tried to call you again but there is no answer. An email was sent to you.
Regards
Sanlam Client Care
The consultant has tried to call you again but there is no answer. An email was sent to you.
Regards
Sanlam Client Care
Sanlam's reply28 Feb 2023, 13:24
Official
Good day Mandey
The consultant has tried to call you again but there is no answer. An email was sent to you.
Regards
Sanlam Client Care
The consultant has tried to call you again but there is no answer. An email was sent to you.
Regards
Sanlam Client Care
MS
Mandey S's updateReviewer Update
21 Jul 2023, 20:50I've moved my policies don't worry
MS
Mandey S's update21 Jul 2023, 20:50
Reviewer Update
I've moved my policies don't worry
Sanlam's replyOfficial
24 Jul 2023, 07:44Good morning Mandey
We are sorry to hear this and have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
We are sorry to hear this and have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's reply24 Jul 2023, 07:44
Official
Good morning Mandey
We are sorry to hear this and have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care
We are sorry to hear this and have relayed your message to Sanlam Sky.
Regards
Sanlam Client Care