KH
Kim H
1 reviews | Active since Jan 2013
20 Mar 2024, 05:40
What a embarrassing
I joined Sanlam reality
First I don't get a discount on my flights Then get to the airport I can't make use of my bidvest lounge benefit.
It was so embarrassing 😳
And the staff is so unhelpful. I had to take my kids for breakfast and I would like to keep reality liable for my bill.
Helpful (0)
Replies (17)0
Replies (17)
Sanlam's replyOfficial
20 Mar 2024, 07:30 Good day Kim
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply20 Mar 2024, 07:30
Official
Good day Kim
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to Sanlam Reality.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
20 Mar 2024, 10:46This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply20 Mar 2024, 10:46
Official
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
KH
Kim H's updateReviewer Update
25 Mar 2024, 08:32I was told that I will ve contacted on Friday, after lunch time when I didn't receive a call I call for Natalie and she wasn't available and I requested a call back
Still waiting on my call back
Still waiting on my call back
KH
Kim H's update25 Mar 2024, 08:32
Reviewer Update
I was told that I will ve contacted on Friday, after lunch time when I didn't receive a call I call for Natalie and she wasn't available and I requested a call back
Still waiting on my call back
Still waiting on my call back
Sanlam's replyOfficial
25 Mar 2024, 09:20Good day Kim
We are following up with the relevant department to provide you with feedback.
Regards
Sanlam Client Care
We are following up with the relevant department to provide you with feedback.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply25 Mar 2024, 09:20
Official
Good day Kim
We are following up with the relevant department to provide you with feedback.
Regards
Sanlam Client Care
We are following up with the relevant department to provide you with feedback.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
26 Mar 2024, 14:02Good day Kim
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply26 Mar 2024, 14:02
Official
Good day Kim
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
Best regards,
KH
Kim H's updateReviewer Update
28 Mar 2024, 07:53I have send more then one email wanted feedback and still no response where Natalie has promised to keep me in the loop.
I need my final feedback by 10am
I need my final feedback by 10am
KH
Kim H's update28 Mar 2024, 07:53
Reviewer Update
I have send more then one email wanted feedback and still no response where Natalie has promised to keep me in the loop.
I need my final feedback by 10am
I need my final feedback by 10am
Sanlam's replyOfficial
28 Mar 2024, 08:40Good day Kim
We have relayed your message to Sanlam Reality.
Regards
Sanlam Client Care
We have relayed your message to Sanlam Reality.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply28 Mar 2024, 08:40
Official
Good day Kim
We have relayed your message to Sanlam Reality.
Regards
Sanlam Client Care
We have relayed your message to Sanlam Reality.
Regards
Sanlam Client Care
Best regards,
KH
Kim H's updateReviewer Update
02 Apr 2024, 11:25I was promised to have feedback by last week. We already in the new week and no feedback and no response to my emails
KH
Kim H's update02 Apr 2024, 11:25
Reviewer Update
I was promised to have feedback by last week. We already in the new week and no feedback and no response to my emails
Sanlam's replyOfficial
02 Apr 2024, 11:36Good morning Kim
We are sorry to learn that you have not yet received feedback.
We have followed up with Sanlam Reality.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet received feedback.
We have followed up with Sanlam Reality.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply02 Apr 2024, 11:36
Official
Good morning Kim
We are sorry to learn that you have not yet received feedback.
We have followed up with Sanlam Reality.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet received feedback.
We have followed up with Sanlam Reality.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
03 Apr 2024, 13:04Good afternoon Kim
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply03 Apr 2024, 13:04
Official
Good afternoon Kim
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
03 Apr 2024, 13:04Good afternoon Kim
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply03 Apr 2024, 13:04
Official
Good afternoon Kim
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
03 Apr 2024, 13:04Good afternoon Kim
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply03 Apr 2024, 13:04
Official
Good afternoon Kim
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
03 Apr 2024, 13:05Good afternoon Kim
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply03 Apr 2024, 13:05
Official
Good afternoon Kim
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
03 Apr 2024, 13:05Good afternoon Kim
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply03 Apr 2024, 13:05
Official
Good afternoon Kim
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
This is just to confirm that Sanlam Reality is busy attending to the matter and that they have been in touch with you.
Regards
Sanlam Client Care
Best regards,
KH
Kim H's updateReviewer Update
08 Apr 2024, 15:30image.png 67.06 KBBut still no response
KH
Kim H's update08 Apr 2024, 15:30
Reviewer Update
image.png 67.06 KBBut still no response
Sanlam's replyOfficial
08 Apr 2024, 15:39Good afternoon Kim
We are again following up with Sanlam Reality.
Regards
Sanlam Client Care
We are again following up with Sanlam Reality.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply08 Apr 2024, 15:39
Official
Good afternoon Kim
We are again following up with Sanlam Reality.
Regards
Sanlam Client Care
We are again following up with Sanlam Reality.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
09 Apr 2024, 11:37Good morning Kim
Sanlam Reality has confirmed that they are in contact with you.
Regards
Sanlam Client Care
Sanlam Reality has confirmed that they are in contact with you.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply09 Apr 2024, 11:37
Official
Good morning Kim
Sanlam Reality has confirmed that they are in contact with you.
Regards
Sanlam Client Care
Sanlam Reality has confirmed that they are in contact with you.
Regards
Sanlam Client Care
Best regards,