What a debacle

It’s shocking that we have to put up with such low grade, almost non-existent service! All I am trying to do is move money from a pension fund to a preservation fund, all within Sanlam after leaving my previous employer. There’s no 3rd party intervention yet I’m being sent from pillar to post by it’s unapologetically unhelpful staff. I was referred to the Client Care, who referred me to Glacier, who referred me to Sanlam Life and still my money has not been transferred!!!!. This is complete shambles. I wonder if my pension is even safe.