Well done Sanlam on making our loss even worse

Extremely bad experience in trying to finalise my late mothers estate and pension fund payout. Consultants give you incorrect information and what they tell you on the phone and what they actually do is opposites. They claim all calls are recorded but when you request the calls to be forwarded they need a million things from.you Well.done Sanlam.you have just made our family who is mourning a loved one even feel worse with this experience.