Well done Sanlam

Sometime last year, I published a negative review of Sanlam on this website concerning monies due to me. Thereafter, the company contacted me, and the initial interaction left a lot to be desired. They even went so far as to say I am not owed any money, and I all but forgot about it. A few weeks ago however, they reverted to me saying there were monies owed to me after all. And the money was indeed paid to me this week. After the payment, they then wrote me a formal email acknowledging their mistakes and apologizing for them. That is highly commendable, and the reason I am giving them this very positive review. Like all of us, companies will drop the ball from time to time, but acknowledging this and apologizing after the matter is settled is a sign of a company that cares about its clients.