PR
Paul R
1 reviews | Active since May 2016
29 Sept 2021, 15:31
WEET NIE WAT BY JULLE AANGAAN NIE.
jULLE WEET NIE WAT5 JULLE WIL Hê NIE. Dan s***el iemand daar dan is my aaansoek goedgekeur. Dan s***el julle om my bankstate in te stuur vir my inkomste. Dan s***el julle en se dit moet met debiet order afgaan en dan is dit goedgekeur. Dan s***el julle en se die afdeling kry nie mu inkomste op my bankstaat nie. Dan stuur julle my n sms en se die aansoek is nou afgekeur. Beste van alles stuur julle weer n sms uit dat my aansoek goedgekeur is. DIE GROOT VTAAG IS WEET JULLE WAT AANGAAN. Dit wil voorkom of die een hand nie weet wat die ander hand doen nie. KAN JULLE NOU ASB.BESLUIT WAT JULLE WIL DOEN OF WAT JULLE VERLANG WANT JULLE IS REGTIG BESIG OM MY TYD TE MORS.
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Replies (4)
Sanlam's replyOfficial
29 Sept 2021, 15:42Dear Paul
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply29 Sept 2021, 15:42
Official
Dear Paul
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's replyOfficial
30 Sept 2021, 12:13Dear Paul
We were informed that a consultant has contacted you and that they are investigating further. They will keep you updated on any developments.
Regards
Sanlam Client Relations
Sanlam's reply30 Sept 2021, 12:13
Official
Dear Paul
We were informed that a consultant has contacted you and that they are investigating further. They will keep you updated on any developments.
Regards
Sanlam Client Relations
PR
Paul R's updateReviewer Update
01 Oct 2021, 11:31Ten eerste wil ek baie,baie dankie sê vir Chevon hoop naam is reg gespel by Sanlam se krediet kaart afdeling.
Was dit nie vir haar wat my al die tricks en trade verduidek het nie was ek nog verder in die gemors.Daar moet meer mense soos sy wees om jou alles met sorg en verdraagsaamheid te verduidelik vir wat gaan vir wat.
In die eenkant voel ek sleg om my aansoek te kanselleer maar aan die ander kant het sy my baie gehelp.
Soos hulle sê sy het n hele paar ekstra myle met my geloop.
Defnetief n groot aanwins vie Sanlam
Was dit nie vir haar wat my al die tricks en trade verduidek het nie was ek nog verder in die gemors.Daar moet meer mense soos sy wees om jou alles met sorg en verdraagsaamheid te verduidelik vir wat gaan vir wat.
In die eenkant voel ek sleg om my aansoek te kanselleer maar aan die ander kant het sy my baie gehelp.
Soos hulle sê sy het n hele paar ekstra myle met my geloop.
Defnetief n groot aanwins vie Sanlam
PR
Paul R's update01 Oct 2021, 11:31
Reviewer Update
Ten eerste wil ek baie,baie dankie sê vir Chevon hoop naam is reg gespel by Sanlam se krediet kaart afdeling.
Was dit nie vir haar wat my al die tricks en trade verduidek het nie was ek nog verder in die gemors.Daar moet meer mense soos sy wees om jou alles met sorg en verdraagsaamheid te verduidelik vir wat gaan vir wat.
In die eenkant voel ek sleg om my aansoek te kanselleer maar aan die ander kant het sy my baie gehelp.
Soos hulle sê sy het n hele paar ekstra myle met my geloop.
Defnetief n groot aanwins vie Sanlam
Was dit nie vir haar wat my al die tricks en trade verduidek het nie was ek nog verder in die gemors.Daar moet meer mense soos sy wees om jou alles met sorg en verdraagsaamheid te verduidelik vir wat gaan vir wat.
In die eenkant voel ek sleg om my aansoek te kanselleer maar aan die ander kant het sy my baie gehelp.
Soos hulle sê sy het n hele paar ekstra myle met my geloop.
Defnetief n groot aanwins vie Sanlam
Sanlam's replyOfficial
04 Oct 2021, 14:23Good day, Paul
Please accept our apology for the initial poor service received and we are sorry to see you go. We are glad to hear though that Chevon handled your matter efficiently. We will definitely use this as an opportunity to improve our service delivery. Thank you for taking the time to post this review. We will pass on your feedback to the consultant and the business.
Kind regards,
Sanlam Client Relations
Please accept our apology for the initial poor service received and we are sorry to see you go. We are glad to hear though that Chevon handled your matter efficiently. We will definitely use this as an opportunity to improve our service delivery. Thank you for taking the time to post this review. We will pass on your feedback to the consultant and the business.
Kind regards,
Sanlam Client Relations
Sanlam's reply04 Oct 2021, 14:23
Official
Good day, Paul
Please accept our apology for the initial poor service received and we are sorry to see you go. We are glad to hear though that Chevon handled your matter efficiently. We will definitely use this as an opportunity to improve our service delivery. Thank you for taking the time to post this review. We will pass on your feedback to the consultant and the business.
Kind regards,
Sanlam Client Relations
Please accept our apology for the initial poor service received and we are sorry to see you go. We are glad to hear though that Chevon handled your matter efficiently. We will definitely use this as an opportunity to improve our service delivery. Thank you for taking the time to post this review. We will pass on your feedback to the consultant and the business.
Kind regards,
Sanlam Client Relations