rG
renusha G
1 reviews | Active since Jun 2012
17 Jan 2018, 14:57
Website not updated
<p>I've been a member of Sanlam Reality for years and what I have always noticed is that their Nu Metro page on their website is NEVER up to date! When you view a selected cinema on the Nu-metro website and you compare the movies displayed to those that are on the SR Nu-Metro page, they never correspond. Another issue that I have, is that if I have a problem, or would like to make a reservation at a restaurant, or the website is down over the weekend, I have to wait until the next working day to get any assistance as there are NO SUPPORT STAFF AVAILABLE ON A WEEKEND!!! I pay a fee monthly, I expect to be able to utilize my benefit when I please and I expect to receive support should I require it. Your website is not available Mon - Fri only, so why is it that there is no Support available over a weekend???</p>
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Replies (3)
Sanlam's replyOfficial
18 Jan 2018, 08:02We acknowledge your posting, and will refer it to management at Reality for immediate attention.
Regards
Client Relations
Best regards,
Sanlam's reply18 Jan 2018, 08:02
Official
We acknowledge your posting, and will refer it to management at Reality for immediate attention.
Regards
Client Relations
Best regards,
Sanlam's replyOfficial
18 Jan 2018, 14:38Good day
We have been informed that our a representative from our Reality department could not get hold of you telephonically. They 've sent you an email requesting a suitable time to contact you,
Regards,
Client Relations
Best regards,
Sanlam's reply18 Jan 2018, 14:38
Official
Good day
We have been informed that our a representative from our Reality department could not get hold of you telephonically. They 've sent you an email requesting a suitable time to contact you,
Regards,
Client Relations
Best regards,
Sanlam's replyOfficial
23 Jan 2018, 14:12Good day
We have been informed that a consultant from our Reality Department made contact with you and assisted you.
Regards,
Client Relations
Best regards,
Sanlam's reply23 Jan 2018, 14:12
Official
Good day
We have been informed that a consultant from our Reality Department made contact with you and assisted you.
Regards,
Client Relations
Best regards,