Wealth Bonus Withdrawal Delays

I am compelled to express my absolute disgust at the appalling service I have received regarding my Wealth Bonus withdrawal.

On 01 August 2026, I submitted my application to withdraw my Wealth Bonus. Since then, I have made numerous follow-ups via both email and telephone. Eventually, I was sent an email stating that the process would be finalized on 26 August 2026. A few days later, another email arrived, this time claiming that my request was “under investigation.”

The promised 10 business days have long passed. Today is 07 September 2026, an entire month has gone by, and still no payment has been made. Instead, I have been subjected to endless back-and-forth, empty promises, and shifting timelines.

This is not only unprofessional, it is disgraceful. Sanlam’s disregard for its clients is evident in the way my case has been handled. I am left feeling humiliated and deeply frustrated by the lack of accountability and urgency.

Sanlam positions itself as Africa’s largest and one of the oldest life insurers. Yet the reality is that your service is riddled with inefficiency and indifference. Insurance exists to provide timely financial support, not to trap clients in bureaucratic delays and excuses.

I demand immediate resolution of this matter and a clear explanation for the repeated failures. Your handling of this withdrawal has been nothing short of shameful, and it has eroded any trust I once had in your institution.