Wealth Bonus is it a ****?

Dear Sanlam, I have now spent hours on the phone either with Sanlam Credit Card, Sanlam Reality , Sanlam Life and or just normal Sanlam. Does your staff know how your products work? I receive emails confirming that you dealing with my complaints and a month later no one has the guts to pick up a phone and call me. So in conclusions your lack of reply or dealing with my complaint, I have now decided the following: When you sold me the Sanlam Money Saver Credit Card , you **** to me, I am not the one saving money, you are. The % that I will get back yearly or the R1 p/l on fuel , I will not see that you are keeping it in your account and earning interest on it. Your wealth bonus is a **** and you are *****ing peoples money, you cant deliver on your promises and your staff is not well trained. This month you stole money from my credit card R475.00 and called it LOYALTY (customer contribution). Sanlam your account is now 2 months in arrears you owe me money , my wealth bonus was supposed to be paid out in January February you have failed to do so . What exactly are you doing with the money you are taking from my credit card and calling it loyaly. I must be loyal to you but you obviously don’t know the meaning. Please do not make contact with me unless you have a clear answer and or turnaround time when the bonus will be paid. If you cant do this please supply me with the details of your ombudsman and necessary ref number. Lets see if you can manage this request.