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Nazlee N

1 reviews | Active since Mar 2021

17 Apr 2025, 11:13

Wealth bonus

Sanlams services really not up to scratch , I have reached my 5th year of service with Sanlam , as Sanlam indie Converted to Sanlam Matrix , now that is time to unlock my wealth bonus they telling me of at the time the plan was converted and it has not reached 60 premiums I must wait for 2029 , really how when I joined in 2020 April that was not the issue ever since the conversion took place , it messed up my policy not the first issue I have with Sanlam just goes to show that they cannot be trusted as they mess up things . I think I have had the worse experience so far and I will definitely not recommend Sanlam to anyone .

0
Replies (2)
Sanlam
Sanlam's reply17 Apr 2025, 11:42
Official
Good day Nazlee

We apologise for your service experience and have requested the Sanlam Life to look into the matter and contact you.
 
Regards
Sanlam Client Care 
Sanlam
Sanlam's reply17 Apr 2025, 17:38
Official
Good evening Nazlee

We have received feedback that an email has been sent to you and that the matter is receiving attention.

Regards
Sanlam Client Care