Wealth Bonus

Worst service ever from Sanlam. I have a wealth bonus due to me and on 06 of May 2025 I requested for that money to be paid to me. I was then told that it'll take a maximum of 10 working/business days.

On 16 May 2025 I then contacted Sanlam to make a follow up, and I was told my wealth bonus is with their Finances Department waiting for approval, I should give it a day or two.

Today 21 May 2025 I made another follow up with Sanlam, guess what my wealth bonus is still waiting for approval and there are 10 people ahead of me. Now subsequently their estimated time is 15 working/business days. This is horrible and took me back to 2021 when my great Uncle passed away, which lead me to submit a claim. They took almost 2 weeks to pay out, not thinking that as family we really needed that money to plan a dignified funeral for my great Uncle. It was mid month and we had to promise, begg and borrow to arrange the funeral.

My point, Sanlam is Africa's largest and one of the oldest life insurers. One would think that they'll prioritise claims payouts, because should some of us have the money there'd be no need to have insurance especially with a company like Sanlam.