We hope for the best but I don't see how we can do business with Sanlam in the future..

As a business owner I understand that things does not always work out as planned and that mistakes are inevitable because that is how we grow.. My challenge is that their claim system is not effective as far as our claim was concerned for the fact that the consultants in the office in Kimberley can't do much besides sending the paper work through to head office and the next thing they put U through via a phone call.. Also the whatsapp does not work, either they respond late and wants to leave the conversation as soon as possible and than U have to talk to a different person every single time who has no clue and all I ask was, can one person take responsibility but it's a long and difficult story.

There was no need to complain on Hellopeter if one person take responsibility and do follow ups now U have to every single week for 3 months make contact first with no real response and also if U work with specific claims everyday, should U have the whole list of paperwork that's needed ready.. We send 5 documents than U hear U this affidavit than U send that one than it's another and another and another week after week after week.... as if they want U to throw in the towel, get tired and decide to let this whole claim go.

I'm going to say it again.. When U await your premium U have a whole department that can call repeatedly for the money that needs to be paid but in our case we received 1 phone call from a weak line and I called back because I couldn't hear anything with no luck on the other end!

As things stand now, claim hasn't been finalized.. We still waiting on Penny Cellere to respond so ja..