Watch out for Sanlam Reality.

I have yet to be embarrassed by a business like Sanlam's Reality program. After a phone call from their telemarketing department I upgraded after 10 years to Reality PLUS in order to take advantage of the offerings, especially the Lounge facility at airports. The telemarketer assured me that while I wait for my card, which by the way takes 6-8 week to be delivered!, I can use my membership number on the email provided. Why 6-8 weeks in today's time only Sanlam would know. I am sure that in that time I get billed for the service. Wanting to get into BIDVEST lounge at ORT today I was informed that I can access only with my card if I want to make use of the benefits, no other way!!!!!!!!!!!!!! unless I fork out more money for something I am already paying for. Either Sanlam or their marketers are misleading the public on this matter or or there is a serious communication gap. All this after it worked well at George Airport!