Waste of time- Sanlam Gap Cover!!

Item: Sanlam
Rating: 1
Author: Siraaj F

Totally disappointed and frustrated with the service I received from Sanlam Gap cover. I was expected so much more switching my gap cover from my previous provider, which I now regret. I have been struggling for 3 months for Gap cover claim and its still being processed ? After countless calls and follow ups I had to literally walk my application through their pathetic process. Agents have no idea, when and how many times you called. They say they will follow up or escalate and provide feedback but never do. Will definitely not recommend !!

Helpful (0)

Replies (2)

Sanlam's replyOfficial

29 Oct 2020, 13:49

Dear Siraaj

We acknowledge receipt of your complaint. Your matter was forwarded to the relevant department for further assistance.

Kind regards,
Sanlam Client Relations

Sanlam's reply29 Oct 2020, 13:49

Official

Dear Siraaj

We acknowledge receipt of your complaint. Your matter was forwarded to the relevant department for further assistance.

Kind regards,
Sanlam Client Relations

Sanlam's replyOfficial

30 Oct 2020, 10:15

Dear Siraaj

We have received feedback that one of our consultants contacted you and that your claim was escalated.

Kind regards,
Sanlam Client Relations

Sanlam's reply30 Oct 2020, 10:15

Official

Dear Siraaj

We have received feedback that one of our consultants contacted you and that your claim was escalated.

Kind regards,
Sanlam Client Relations